I called in to suspend my mobile phone line because I will be away for slightly more than a month. After it was suspended, I attempted to explain to customer service the problem with viewing my bill online.
Cindy: I am unable to view my bill online (explains steps).
M1: I'm sorry, Ma'am. You are unable to view because I have suspended your line.
Cindy: No I tried this before I called you and there was this error.
M1: There shouldn't be a problem, Ma'am.
Cindy: There is a problem.
M1: It is because your line is suspended, Ma'am.
Cindy: I know that. I tried it earlier this year but gave up because it didn't work. And just now I called your BEFORE I suspend the line and it already didn't work.
M1: Ma'am, there shouldn't be any problem, Ma'am.
Cindy: But there is a problem. I tried it earlier and it didn't work.
M1: There shouldn't be any problem, Ma'am.
Cindy: Okay nevermind.
I wasn't mad, but it was rather amusing. I guess I will deal with not being able to view my bill online.
Dec 17, 2008
Amusing conversation with M1
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6 comments:
LOL that's so reassuring and helpful of the person, repeating the same line over and over again. have a safe journey! when are you coming back to sg?
Hahah yes! Definitely assuring. :p I'm coming back for CNY.
OMG... that is lame, amusing and super infuriating... that person is not even doing their job properly :\
ooh ok...keep warm:) does this mean you're moving there for good tho?
haha! :) Maybe you can just ask them for your bill stating that there might be some outstanding amount. :) Anyway, have a great break! Blessed Christmas!
Can't expect good customer service in Singapore. It's a blessing if we get average customer service. :p
girlontheave: Nope, not for good. This is one of my last trips here though.
Piggy: Yeah I wish it was $0 outstanding for the next year or so. :p
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